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FAQs & Contact

Need help answering a question? Having trouble with an order? Feel free to contact us at DrumService@stringletter.com and we will be happy to assist you!

 

Q: How can I subscribe to Drum Magazine?

A: To become a subscriber, click here.

 

Q: When will I receive my first issue?

A: For domestic orders, please allow 6–8 weeks for your first copy of Drum to arrive. For foreign orders, please allow 8–10 weeks.

 

Q: How can I access my Drum subscription information?

A:If you would like to access information about your magazine subscription - such as your renewal offers, change of address, or change of email - please click here.

 

Q: I received a damaged issue of Drum, how can I get a replacement copy?

A: Click through here: Report a damaged issue.

 

Q: I'm unhappy with my recent purchase. Can I get a refund?

A: Yes! Here's how.

Books, magazines or any other physical product:

You may return an item if you’re not satisfied. We will issue a refund to your original form of payment for an item returned within 30 days of when you received it. The product must be undamaged and in new condition. The refund will be in the amount of the original price paid for the item excluding shipping and handling charges. Return shipping charges will be paid by you, the customer.

Return instructions:

  • Email DrumService@stringletter.com to request a refund.
  • Customer service will email you a return address and authorization number. No refund will be issued if a return authorization doesn’t accompany the returned item.
  • Prepare a package to ship back to us that includes a piece of paper with your name, address and return authorization number on it. Please also write the return  authorization number on the outside of the package.
  • Once the Fulfillment Manager receives the returned item your refund will be issued within 3 business days.

Audio or video downloads, eBooks or any other digital product:

You may receive a refund for a digital product if you’re not satisfied. Please email DrumService@stringletter.com to request a refund.

 

Q: When does my subscription expire?

A: The expiration date of your subscription can be found on the upper right-hand corner of your magazine label.


Q: I missed an issue of Drum; how can I get a replacement copy?

A: Click through here: Report a missing issue.There are several reasons why you may not get your issue including change of address, issues with payment processing, or an expired subscription. We will gladly replace any current issue of a valid subscription not received by the first day of the issue month.

 

Q: How can I order back issues of Drum?

A: Click through here: Purchase back issues.

 

Q: I ordered multiple items and only received part of my order; where is the rest?

A: Our products may ship from multiple locations, so you might receive more than one shipment. In particular, our print-on-demand items ship from a different location outside of our magazine warehouse.

 

Q: How can I access my digital edition of Drum?

A: If you have an active subscription, you can download the current digital edition. Each month, we send an e-mail out to active subscribers with a unique download link. If you haven't received this e-mail, please contact us at DrumService@stringletter.com and make sure your subscription account record is up to date with your e-mail address.