FAQs

Need help answering a question? Having trouble with an order? Feel free to contact us at DrumService@stringletter.com and we will be happy to assist you!

Q: How can I subscribe to Drum Magazine?

A: To become a subscriber, click here. To renew your existing subscription, click here.

 

Q: When will I receive my first issue?

A: For domestic orders, please allow 6–8 weeks for your first copy of Drum to arrive. For foreign orders, please allow 8–10 weeks.

 

Q: How can I access my Drum subscription information?

A:If you would like to access information about your magazine subscription - such as your renewal offers, change of address, or change of email - please click here.

 

Q: How can I access my digital edition of Drum?

A: If you have an active subscription, you can download the current digital edition. Each month, we send an e-mail out to active subscribers with a unique download link. If you haven't received this e-mail, please contact us at DrumService@stringletter.com and make sure your subscription account record is up to date with your e-mail address.

 

Q: I received a damaged issue of Drum, how can I get a replacement copy?

A: Click through here: Report a damaged issue.

 

Q: When does my subscription expire?

A: The expiration date of your subscription can be found on the upper right-hand corner of your magazine label.

Q: I missed an issue of Drum; how can I get a replacement copy?

A: Click through here: Report a missing issue.There are several reasons why you may not get your issue including change of address, issues with payment processing, or an expired subscription. We will gladly replace any current issue of a valid subscription not received by the first day of the issue month.

 

Q: How can I order back issues of Drum?

A: Click through here: Purchase back issues.

 

Q: I ordered multiple items and only received part of my order; where is the rest?

A: Our products may ship from multiple locations, so you might receive more than one shipment. In particular, our print-on-demand items ship from a different location outside of our magazine warehouse.

 

Q: I'm unhappy with my recent purchase. Can I get a refund?

A: Yes! Here's how.

Books, magazines or any other physical product:

You may return an item if you’re not satisfied within 30 days of when you received it. The product must be undamaged and in new condition. We will issue a refund to your original form of payment in the amount of the original price paid for the item, excluding shipping and handling charges, within 3 business days of receipt at our office. Note: Customers are responsible for return shipping fees.

Return instructions:

• Please include your name, address, order number, and reason for return in your package. 
• Send the package to:

Audio or video downloads, eBooks or any other digital product:

You may receive a refund for a digital product if you’re not satisfied. Please email DrumService@stringletter.com to request a refund.

 

 

 

FAQs related to the change in publication schedule.

Q: Which is the last monthly issue? When is the first quarterly?

A: The last issue published monthly was the May 2018 issue, #263. The first quarterly issue will be Summer 2018. You can expect to receive this issue in early- to mid-May and future issues on a quarterly basis after that – for example, Fall 2018 will be delivered in August, Winter 2018 will be delivered in November.

Q: After the change from monthly to quarterly publication, the number of issues remaining on my subscription changed. Why?

A: The duration of your subscription is not changing, but the number of issues being published during that time is. For example, if you had one year remaining on your subscription, you would still receive all issues published in that year - 4 quarterly issues.

Q: Why is this even happening?!

A: This change to our publication schedule is being made in response to feedback and trends, both from the industry and from readers like you. We want to continue to give you a high-quality print magazine, full of the gear coverage, reviews, lessons, and artist profiles you rely on from us. Delivering this in a bigger magazine on a less frequent print schedule means that we have the time and resources to also create a lot of awesome new content on other platforms – like lesson and gear review videos. We hope you’ll like what you see and thank you for sticking with us on this journey. 

If you have further questions or feedback to share about the change to the publication frequency, please e-mail DrumService@stringletter.com.