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FAQs & Contact

Need help answering a question? Having trouble with an order? Feel free to contact us at DrumService@stringletter.com and we will be happy to assist you!

 

Q: How can I subscribe to Drum Magazine?

A: To become a subscriber, click here.

 

Q: When will I receive my first issue?

A: For domestic orders, please allow 6–8 weeks for your first copy of Drum to arrive. For foreign orders, please allow 8–10 weeks.

 

Q: How can I access my Drum subscription information?

A:If you would like to access information about your magazine subscription - such as your renewal offers, change of address, or change of email - please click here.

 

Q: I received a damaged issue of Drum, how can I get a replacement copy?

A: Click through here: Report a damaged issue.

 

Q: When does my subscription expire?

A: The expiration date of your subscription can be found on the upper right-hand corner of your magazine label.


Q: I missed an issue of Drum; how can I get a replacement copy?

A: Click through here: Report a missing issue.There are several reasons why you may not get your issue including change of address, issues with payment processing, or an expired subscription. We will gladly replace any current issue of a valid subscription not received by the first day of the issue month.

 

Q: How can I order back issues of Drum?

A: Click through here: Purchase back issues.

 

Q: I ordered multiple items and only received part of my order; where is the rest?

A: Our products may ship from multiple locations, so you might receive more than one shipment. In particular, our print-on-demand items ship from a different location outside of our magazine warehouse.

 

Q: How can I access my digital edition of Drum?

A: If you have an active subscription, you can download the current digital edition. Each month, we send an e-mail out to active subscribers with a unique download link. If you haven't received this e-mail, please contact us at DrumService@stringletter.com and make sure your subscription account record is up to date with your e-mail address.