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Subscriptions
Subscribe Subscribe to DRUM! Magazine online at DrumMagazineStore.com/subscribe or by mailing your order to:
DRUM!
PO BOX 92227
LONG BEACH, CA 90809-9606


Manage Your Subscription
Contact Subscription Services
E-mail DrumService@stringletter.com or call 888-378-6624 (Toll Free) from 9:00 a.m. to 5:00 p.m. Pacific Time, Monday through Friday.
 
Change of Address
You may update your address by accessing our online subscriber services.
For assistance, please contact DrumService@stringletter.com
 
Renewals
We will contact you well in advance of your subscription expiration date by mail and e-mail so that you will not miss any future issues. If you feel that you have missed renewal notices or have recently moved, be sure to change your address.
 
To renew your subscription online, please go to DrumMagazineStore.com/renew.
 
DRUM!
PO BOX 92227
LONG BEACH, CA 90809-9606
 
Your renewal order will be added to the end of your current subscription and your mailing label will reflect your new expiration date. Renewal orders should be received at least 8 weeks prior to subscription expiration to avoid an interruption in service.
 
Cancellation
You may cancel your subscription by writing to DrumService@stringletter.com or write "cancel" on your invoice. A refund will be issued for all the remaining copies that haven’t been mailed at the time of the cancellation. Please disregard any bills you may receive after cancelling your subscription, and accept any issues already in the mail with our compliments.
 
If you purchased your subscription via an agency, direct your refund request to the agent.
 
Delivery
Your first issue arrives 4 to 6 weeks after receipt of your subscription order. DRUM is published monthly.
 
If you have not been receiving your magazine, we may have an incorrect address on file or we may not have received your payment.
 
Other factors that may cause a missed issue are:

  • A recent change of address
  • Your subscription has expired or has not yet started
  • Postal delivery delays due to severe weather
 
If none of the above applies, you can report the missed issue and request a new copy by e-mailing us at DrumService@stringletter.com for assistance.
 
Damaged Issues
If your issue frequently arrives damaged and your mailbox is sufficiently sized, check with the post office to determine that your magazine arrives there in good condition. You can file a complaint with your post office by requesting a postal tracking or Electronic Publication Watch. If this is an isolated event, you can report a damaged issue and request a new copy by e-mailing us at DrumService@stringletter.com for assistance.
 
Duplicate Copies
If you are receiving duplicate copies it is possible you have two active accounts. Please locate the account number on each issue mailing label and e-mail us at DrumService@stringletter.com with your request, including both account numbers, if possible. We will combine both subscriptions into one and extend service accordingly.
 
Billing
New Subscriptions
If you’re a new subscriber, your bill will arrive approximately two weeks after we process your subscription order. Your prompt payment will ensure that your subscription continues without interruption. If you purchased your subscription through one of our authorized agents, payment should be made as directed in their billing notices.
 
International Rates
Canadian and International subscribers will be charged an additional $15 and $30, respectively, per year for shipping.
 
Payment
You can safely and conveniently pay your bill online using your PayPal account or credit card.
 
Checks and money orders may be mailed to:
 
DRUM!
PO BOX 92227
LONG BEACH, CA 90809-9606
 
Digital Edition
If you have an active subscription, you can download the current digital edition. Each month, we send an e-mail out to active subscribers with a unique download link. If you haven't received this e-mail, please contact us at DrumService@stringletter.com and make sure your subscription account record is up to date with your e-mail address.
 
Copyright & Permissions
DRUM! is fully protected by copyright and nothing that appears in it may be reprinted wholly or in part without permission. For inquiries on reprints, you can contact us in writing at:
 
DRUM!
Permissions and Reprints
501 Canal Boulevard
Suite J
Richmond, CA 94804